Terms & Conditions

Quick Reference Summary

This summary highlights key points you should be aware of. It does not replace the full terms below, which you should read in their entirety.

• Beta product: Synetic Studio is in active beta development. Features, uptime, and functionality are not guaranteed during this period.
• Liability cap: Our total liability for all claims is capped at the greater of fees you paid us in the previous 12 months or AUD 100. We are not liable for indirect or consequential losses. Your non-excludable rights under the Australian Consumer Law are not affected.
• You own your content: You retain ownership of everything you upload and all AI-generated outputs. We receive only a limited licence to operate the service.
• AI outputs: Outputs may contain errors, inaccuracies, or biases. You must review all outputs before publishing. You are responsible for final content.
• AI model improvement: We may use de-identified content to improve our AI models. We never use unmodified personal content for this purpose. You can opt out in the App.
• Subscriptions: Fees are billed in advance. If you start a free trial and do not cancel before it ends, you will be charged automatically. We will notify you at least 30 days before auto-renewal.
• Refunds: Fees are generally non-refundable. Requests are considered case-by-case at our discretion. A pro rata refund applies if we make a detrimental change or discontinue the service.
• Content deletion: Your uploaded content is deleted within 7 days of account cancellation. You can delete your content anytime within the App.
• Governing law: These Terms are governed by the laws of Queensland, Australia.

1. About These Terms

(a) These Terms & Conditions (“Terms”) are between you and SyneticStudio Pty Ltd (ABN 52 696 129 049) (“we”, “us” or “our”). They govern your access to and use of the Synetic Studio web-based application at https://www.syneticstudio.com/ and all associated features and services (the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms.

(b) Synetic Studio is an AI-powered video editing platform. It transforms raw footage, images, and audio into short-form video content using conversational prompts, automated AI analysis, and intelligent clip assembly tools. The Platform is provided as a cloud-based software-as-a-service (“SaaS”) product.

(c) We may update these Terms from time to time. Where a change is material, we will give you at least 30 days’ prior written notice. We may not be able to give advance notice where a change is required immediately to comply with applicable law or address an urgent security concern — in those cases we will give you as much notice as practicable. A notice posted on the Platform constitutes valid notice.

(d) If you do not accept updated Terms, you may cancel your account under Section 9. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms.

2. Your Account

2.1 Registration

(a) You must create an account to use the Platform. You must be at least 18 years of age to register. By registering, you confirm that you meet this requirement.

(b) You may register using your email address and a password, or via a supported third-party authentication provider (currently Google and GitHub). If you use a third-party provider, your use of that provider is subject to their own terms and privacy policies.

(c) You agree to provide accurate, current, and complete information when registering and to keep it up to date. We may suspend or terminate accounts where registration details are false or misleading.

2.2 Account Security

(a) You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must not share your login details with anyone else.

(b) If you become aware of any unauthorised access, you must notify us immediately at hello@syneticstudio.com and reset your credentials without delay.

(c) We are entitled to treat any action taken using your account credentials as authorised by you. We are not liable for losses arising from unauthorised access due to your failure to secure your credentials.

2.3 Suspension and Termination by Us

We may immediately suspend or permanently terminate your account if you:

• breach any provision of these Terms;
• engage in conduct that is fraudulent, abusive, or harmful to other users or to us;
• upload or generate content that violates applicable laws or Section 3 (Acceptable Use); or
• fail to pay applicable subscription fees when due.

Where practicable, we will give you reasonable notice and an opportunity to remedy the breach before suspension or termination. We are not liable for any loss arising from a suspension or termination made in accordance with these Terms.

3. Acceptable Use

When using the Platform, you agree that you will not, and will not permit others to:

• upload, process, or distribute content that infringes the intellectual property, privacy, or other rights of any third party;
• upload or generate content that is defamatory, threatening, abusive, harassing, obscene, pornographic, or that incites violence or racial, religious, or other hatred;
• use the Platform to produce misleading, deceptive, or fraudulent content, including synthetic media intended to impersonate real people without their consent;
• use the Platform for any unlawful purpose or in breach of any applicable law or regulation;
• attempt to gain unauthorised access to any part of the Platform, its infrastructure, or any related systems or networks;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Platform;
• use the Platform to develop, train, or improve any competing product or service;
• scrape, crawl, or use automated means to extract data from the Platform without our prior written consent;
• distribute malware, viruses, or any other harmful software or code through the Platform; or
• interfere with the operation of the Platform or disrupt the experience of other users.

We reserve the right to review, remove, or restrict access to any content that we reasonably believe violates these Terms or applicable law, without prior notice.

4. Your Content & Outputs

4.1 Ownership of Uploaded Content

You retain full ownership of all video footage, audio, images, project data, prompts, and other materials you upload or input into the Platform (“Your Content”). We do not claim any ownership over Your Content.

4.2 Ownership of Outputs

AI-generated edits, assembled clips, captions, transitions, and any other content produced by the Platform using Your Content (“Outputs”) belong to you, subject to these Terms. We do not assert ownership over Outputs, except where our own proprietary content or assets are embedded within them.

4.3 Licence You Grant Us

By uploading content to or using the Platform, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, process, copy, transmit, and adapt Your Content strictly for the purposes of:

• delivering and operating the Platform;
• supporting, maintaining, and improving the Platform and its features;
• carrying out AI model development using de-identified or anonymised data only, as described in Section 4.4; and
• complying with applicable laws and legal obligations.

This licence ends when you delete Your Content or close your account, subject to any retention obligations under these Terms.

4.4 AI Model Improvement

We may use de-identified and anonymised data derived from interactions with the Platform to develop, train, and improve our AI models and features for the benefit of all users. We will not use Your Content in unmodified or identifiable form for this purpose.

You may opt out of having your content used for general AI model improvement via your account settings. If you opt out, your data will not be used for this purpose, although we may still retain and use basic feedback signals you provide (such as thumbs up or thumbs down) to improve relevance for your account.

4.5 Your Responsibilities and Warranties

You represent and warrant that you own or have all necessary rights, licences, and consents to upload Your Content and to grant us the licence in Section 4.3. You are solely responsible for ensuring that Your Content does not infringe any third-party rights or violate any law.

You agree to indemnify and hold us harmless from any claim, loss, damage, or expense (including reasonable legal costs) arising out of any third-party claim that our use of Your Content in accordance with these Terms infringes their rights. Your liability under this indemnity is proportionately reduced to the extent we caused or contributed to the relevant claim.

4.6 Feedback

Any suggestions, feedback, or ideas you share about the Platform are provided on a non-confidential basis. You grant us a perpetual, irrevocable, royalty-free worldwide licence to use such feedback for any purpose, including incorporation into the Platform, without obligation to you.

5. AI Features & Outputs — Important Disclaimers

(a) The Platform uses artificial intelligence and machine learning models to analyse, process, and edit Your Content. These technologies are powerful but inherently imperfect. You acknowledge and agree that:

• Outputs may contain errors, inaccuracies, factual mistakes, misleading information, or unintended stylistic choices;
• Outputs may inadvertently replicate patterns, biases, or inaccuracies present in Your Content or in underlying training data;
• Outputs are not guaranteed to be suitable for any particular purpose, audience, platform, or context;
• similar or identical Outputs may be generated for different users — we make no representation that any Output is unique; and
• Outputs are not screened by us for third-party intellectual property — it is your responsibility to ensure any Output you distribute does not infringe any third-party rights.

(b) You must carefully review and verify all Outputs before publishing, sharing, or distributing them. The Platform does not automatically publish or distribute content — you retain full control over what you choose to release.

(c) You are solely responsible for all content you choose to export, publish, or distribute using Outputs, and for ensuring that such content complies with all applicable laws and platform guidelines.

(d) The Platform is not a substitute for professional advice of any kind, including legal, editorial, or broadcasting advice.

(e) To the maximum extent permitted by law, we disclaim all liability for losses or harm arising from your reliance on or use of any Output.

6. Intellectual Property

(a) The Platform — including its software, design, models, algorithms, user interface, documentation, and all content we create — is the exclusive property of SyneticStudio Pty Ltd or its licensors, protected by copyright, trade mark, and other intellectual property laws.

(b) We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal or internal business purposes during the term of your subscription.

(c) Except as permitted by this licence, you must not:

• copy, reproduce, modify, or create derivative works from any part of the Platform;
• sell, sublicense, assign, rent, or transfer any rights in or to the Platform to any third party;
• reverse engineer, decompile, or attempt to extract source code from the Platform; or
• use or reference the Platform in connection with developing any competing product or service.

(d) We will indemnify you from third-party claims that your use of the Platform itself (excluding Your Content and Outputs) infringes their intellectual property rights, provided that: you notify us promptly; you give us reasonable assistance and control over the defence; and you have not caused or contributed to the infringement. Our liability under this indemnity is subject to the caps in Section 12.

7. Beta & Early Access

(a) Synetic Studio is currently made available as a beta product. You acknowledge that the Platform is still under active development and agree that:

• the Platform may contain bugs, errors, or incomplete features;
• features may be added, changed, restricted, or removed at any time without prior notice during the beta period;
• uptime, performance, and data integrity are not guaranteed during the beta period;
• we may contact you to request feedback about your experience, though you are under no obligation to respond; and
• no service level agreement (“SLA”) applies during the beta period.

(b) While we take reasonable precautions to protect your data during beta, we strongly recommend that you maintain your own backups of any critical content.

(c) We will announce the end of the beta period and transition to general availability on the Platform. Updated terms may apply at that time with appropriate prior notice.

8. Waitlist & Early Access

(a) If you join our waitlist or request early access, you acknowledge that:

• joining the waitlist does not guarantee access to the Platform at any particular time or at all;
• we may grant or revoke early access at our sole discretion; and
• waitlist position does not create any binding entitlement or legal right to access.

(b) By joining the waitlist, you agree that we may contact you using the email address you provide for:

• notifying you when access is available;
• sharing information about the Platform’s development; and
• occasional product updates. You may unsubscribe from these communications at any time using the unsubscribe link in our emails.

9. Subscriptions & Payments

9.1 Free Trial

(a) We may offer a free trial when you first sign up. If a free trial is available, the duration and any applicable restrictions will be displayed during the sign-up process.

(b) To begin a free trial you must provide valid payment details. You will not be charged during the trial period. If you do not cancel before the trial ends, your payment method will be automatically charged the applicable subscription fee for the next billing period.

(c) We reserve the right to modify, limit, or discontinue free trial offers at any time.

9.2 Subscription Fees

(a) Subscription plans and fees are described within the Platform. All fees are payable in advance for each billing period. Unless otherwise stated, all fees are non-refundable, subject to Section 9.5.

(b) Payment is processed securely via Stripe, our third-party payment provider. By entering your payment details, you authorise us to charge your nominated payment method for all applicable fees. We do not store your card details — these are held by Stripe in accordance with their security standards.

(c) Invoices are issued by email to the address on your account following successful payment.

(d) If a payment fails, we may suspend your access to the Platform until payment is received. If payment remains outstanding for an extended period, we may terminate your account under Section 2.3.

9.3 Auto-Renewal

Your subscription automatically renews at the end of each billing period for the same duration and fee, unless you cancel before the renewal date. We will send a renewal reminder at least 30 days before the auto-renewal date. You can cancel at any time in your account settings.

9.4 Fee Changes

We may change subscription fees from time to time. For fee increases, we will give at least 30 days’ prior notice. Changes take effect at the start of your next billing period. If you do not wish to continue at the new price, you may cancel before the new fees apply.

9.5 Refunds and Cancellation

(a) You may cancel your subscription at any time in your account settings. Cancellation takes effect at the end of your current billing period and your access continues until then. We do not charge exit fees or early cancellation fees.

(b) Fees already paid are generally non-refundable. However, we will consider refund requests on a case-by-case basis at our reasonable discretion. Requests should be submitted to hello@syneticstudio.com.

(c) The following exceptions apply:

• Detrimental change: If we make a change to these Terms or the Platform that is materially detrimental to you — for example, removing a core feature you had access to or imposing significant new restrictions — you may cancel with immediate effect and receive a pro rata refund for the unused portion of your prepaid period.
• Service discontinuation: If we discontinue the Platform entirely, we will provide at least 60 days’ prior notice and refund any fees paid in advance for the period following discontinuation.

10. Storage & Data Retention

(a) The Platform provides cloud storage for Your Content. Storage limits apply according to your subscription plan and are shown within the Platform. If you exceed your storage limit, we may notify you and restrict your ability to upload further content until resolved.

(b) You may delete any of Your Content within the Platform at any time. We will not retain Your Content after you delete it. We are not responsible for any loss of content arising from your deletion.

(c) When your account is cancelled or terminated, all of Your Content will be permanently deleted from our systems within 7 days. We recommend you export or download any content you wish to keep before cancelling your account.

(d) We are not liable for any loss of Your Content arising from your failure to maintain independent backups. We strongly recommend keeping copies of any content important to you.

11. Platform Availability & Changes

(a) We endeavour to keep the Platform available at all times, but we do not guarantee uninterrupted access. Access may be affected by scheduled maintenance, unscheduled outages, third-party infrastructure failures, or other circumstances outside our control.

(b) We may temporarily limit or suspend access to the Platform where necessary for security, regulatory compliance, or operational reasons. We will notify you as soon as practicable. If we suspend access for reasons within our control for more than 1 day in any calendar month, you may request a pro rata credit or refund for that period.

(c) The Platform is provided under a SaaS model and we may modify, update, or remove features at any time. For material changes, we will provide at least 30 days’ notice, except where immediate changes are required for security or regulatory compliance. If a change is materially detrimental to you, you may cancel under Section 9.5(c).

12. Liability & Disclaimers

(a) The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude all express or implied warranties, representations, and conditions relating to the Platform, including any warranties of merchantability, fitness for a particular purpose, or non-infringement.

(b) Nothing in these Terms excludes, restricts, or modifies any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded. Where the Australian Consumer Law permits us to limit our liability for a breach of a non-excludable guarantee, we limit our liability to:

• in the case of services: resupplying the services, or payment of the reasonable cost of having the services resupplied.

(c) Subject to paragraph (b) and to the maximum extent permitted by law, our total aggregate liability to you for all claims under or relating to these Terms or the Platform — whether in contract, negligence, or otherwise — is limited to the greater of:

• the total subscription fees you paid to us in the 12-month period immediately before the first event giving rise to the claim; or
• AUD 100.

(d) Under no circumstances will either party be liable for indirect, consequential, incidental, punitive, or special damages, or for loss of profits, revenue, goodwill, anticipated savings, contracts, or data — even if advised of the possibility of such losses.

(e) A party’s liability is reduced proportionately to the extent that the other party’s acts or omissions caused or contributed to the relevant loss.

(f) Each party must take reasonable steps to mitigate any loss it suffers under these Terms.

(g) The liability caps in this Section do not apply to:

• your indemnity obligations under Section 4.5 (third-party content claims); or
• liability arising from wilful misconduct or fraud by either party.

13. Privacy

(a) Your privacy matters to us. How we collect, hold, use, and disclose your personal information is set out in our Privacy Policy, which forms part of these Terms.

(b) By using the Platform, you confirm that any personal information you provide to us or include in Your Content has been collected and shared in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

(c) You consent to us processing and storing your personal information in accordance with our Privacy Policy, including storage and processing in servers located outside Australia.

14. Force Majeure

Neither party will be in breach of these Terms or liable for any delay or failure to perform its obligations to the extent that the delay or failure arises from any cause genuinely outside that party’s reasonable control, including natural disasters, acts of government, internet or infrastructure outages, third-party service failures, or pandemics. This clause does not apply to any obligation to make a payment.

15. General

(a) Governing law: These Terms are governed by the laws of Queensland, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland, Australia for any dispute arising out of or in connection with these Terms or the Platform.

(b) Entire agreement: These Terms (together with our Privacy Policy) form the entire agreement between you and us in relation to the Platform and supersede all prior representations, communications, and agreements on the same subject matter.

(c) Severability: If any provision of these Terms is found to be invalid or unenforceable, it will be given effect to the greatest extent possible and the remaining provisions will continue in full force.

(d) No waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

(e) Electronic communications: You agree that we may communicate with you electronically in connection with the Platform, including by email or in-app notifications, and that such communications satisfy any legal requirement for written notice.

(f) Assignment: We may assign or transfer our rights and obligations under these Terms to a related entity or in connection with a merger, acquisition, or sale of assets, without your consent. You may not assign any of your rights under these Terms without our prior written consent.

(g) Survival: Provisions that by their nature should survive termination — including Sections 4, 5, 6, 12, 13, and 15 — will continue in effect after termination of these Terms.

Contact

For questions about these Terms & Conditions, please contact us at hello@syneticstudio.com or visit our contact page.